Messaging Terms and Privacy Policy
Last Modified: July 22, 2026
Messaging Terms
SMS/MMS Program Terms & Conditions
By providing your mobile phone number to Shadowbear, you consent to receive periodic SMS or MMS messages from us. Messaging is used to provide updates regarding support tickets, new orders, project schedules and updates, meeting/appointment confirmations, and proposal/pricing questions. Message frequency varies. Standard message and data rates may apply.
Assistance/Help
For help, text “HELP” to the number from which you’re receiving messages or email support@shadowbear.com. You may also call 571-680-6880 for support.
Opt-Out Instructions
To unsubscribe from our SMS/MMS messages at any time, you can text STOP, END, CANCEL, UNSUBSCRIBE, or QUIT in response to any message you receive from us.
Additionally, you can send an email to support@shadowbear.com specifying that you wish to opt out of text messages.
SMS Privacy Policy
At Shadowbear we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you opt-in to receive SMS/text messages from us.
Information We Collect
When you sign up for our SMS/texting services, we may collect the following information:
- Phone Number: required to send you SMS/text messages.
- Name: if provided, which helps personalize our messages.
- Consent Records: you document your opt-in to our SMS/texting services.
How We Use Your Information
We use the information we collect to:
- Send you appointment confirmations, reply to questions asked, and provide project status via SMS/text messages.
- Respond to your inquiries and provide customer support.
- Provide status updates on work requests/tickets/projects which you have authorized.
Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this Privacy Policy. We may share your information with:
- Service Providers: third-party vendors who assist us in operating our SMS/texting services and conducting our business.
- Legal Compliance: when required by law, such as to comply with a subpoena, or similar legal process.
- Business Transfers: in connection with a merger, sale of company assets, or other business transaction.
Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes.
Opt-Out Choices
You may opt out of receiving SMS/text messages from us at any time by:
- Texting “STOP” to the number from which you received the message.
- Contact us at 571-680-6880.
- Email us at support@shadowbear.com.
Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at;
Shadowbear
571-680-6880